what is happening? who are you? what is this?
welcome! you can read about gentle thrills here!
can isa custom airbrush something for me?
isa is not taking on custom work at this time! occasionally she will list custom airbrushed pet portrait tee slots on the site, though. your best bet for custom airbrushing is to visit her at her next live airbrushing event!
do you offer free shipping?
yes! shipping is always free in the united states when you spend $100! and sometimes we will ship for free during sales or promotions for less than that amount (subscribe to our newsletter for free shipping codes!), but it's important to remember that someone always pays for shipping! if it's free for you it's because we're paying for it ;-)
why is international shipping so expensive?
it just is! we are very sorry that international shipping isn't cheaper. it takes a long time and many hands to get your goods overseas. we encourage you to check out our list of retailers, many of whom carry our goods in-store as well as online and can offer shipping within your home country! more on that here!
do you ship to the UK?
yes! more on that here.
how do i wash this thing i bought?
it depends on the garment! we always try to include care instructions in each item description on the product listing, or on the product itself.
please look at the care instructions for the garment itself, and otherwise follow best practices. if it’s a dry clean only material like silk or wool, you should absolutely dry clean it! if it’s polyester and shouldn’t go in the dryer on high, then please don’t put it in the dryer on high, etc! when in doubt, DRY CLEAN ONLY! or better yet, shoot me an email at info@gentlethrills.com
for tees and sweatshirts, we just recommend washing cold in your machine, inside out. delicates cycle is cool but not necessary! handwashing generally isn’t necessary.
for more unique, densely airbrushed pieces & custom pieces, dry cleaning is recommended to preserve the integrity of the artwork and colors over time.
can you fix or replace a missing wiggle eye or jewel?!
while our manufacturers (and us when we're the ones glueing) always follow best practices for adhesion, accidents happen and products can be fragile! please contact us for a small tube of glue and a replacement eye or jewel if you find yourself missing one!
do you have a physical store?
we do not, but you can find gentle thrills in person at almost 200 stores around the world (mostly in the US, though)! our full map of retailers can be found here.
do you wholesale?
yes we do! gentle thrills is on faire.
what is your return policy?
see here!
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