have an issue with your order?
gentle thrills goods are sometimes handmade and other times manufactured
in all cases, your items are packaged and prepared for shipping with lots of TLC
if something doesn't fit or isn't what you expected, please reach out to us here with your order number & a description of the problem
in order to be eligible for a refund, your item must be unworn/like new!
we will issue your refund upon receipt of the return
please note: refunds will only be issued for the cost of the items, NOT the postage costs!
if you would like to exchange your item, please contact us to coordinate the exchange. international orders are not eligible for exchange.